Contact Us
Office
Location:
Basin Meadows Professional Park
125 Sully's Trail
Suite 4B
Rochester/Pittsford, NY 14534
Telephone Number: (585) 586-1830
Email Address: Info@MediationCTR,com
Hours:
Monday – Thursday: 9 AM – 9 PM
Friday: 9 AM – 5 PM
Saturday: 8:30 AM – 3:30 PM
Other hours: At the discretion of the mediator
Directions:
Route 490 to Exit 27. Turn left at the light onto Route 96. Turn first left onto Garnsey Rd. Turn first left onto Sully’s Trail. Turn into Basin Meadow Professional Park (5th left).
Building 125 is all the way in the back of the Park on the right. Suite 4B is in the middle of the building. Look for the Mediation Center sign. When you enter the building, look for our sign at the end of the hall.
Click here for mapquest directions.
Tips for Dealing With Difficult People
Be at your best: If you know you will be facing a difficult person, prepare. Make sure your stomach is full, you've gotten enough rest, you've selected a neutral location to talk like a public library or a restaurant, and you've turned off your cell phone and won't be interrupted.
State your common interests: If you are in disagreement or know you will be, start with your common interests first before moving to topics likely to create conflict. "We both love the children and want what is best for them. We've been able to keep our schedule going really well and we've dealt with the holidays. I'm sure we can work this out too."
Reflect back what the person is saying: When a person is angry, particularly when she or he keeps saying the same thing over again, it is often because the person doesn't feel heard. Simply state back in the person's own words what is said, "I'm hearing you say, '....'" This doesn't imply agreement, just recognition of the other's thoughts and feelings.
Ask a clarifying question: If you really don't "get" what the person is saying or where he or she is coming from, ask. "Help me understand. I think you're saying, '....'" Keep repeating in a neutral tone until you get it.
Get help when you need it: A mediator can help facilitate difficult conversations.